Many of the manufacturers of commercial ice machines offer excellent warranties. As a matter of fact, the industry standard is three years on parts and labor, and five years on the compressor and evaporator. While this coverage provides plenty of protection for the ice machine owner, it is not the be-all end-all instrument that many purchasers expect and assume that they have. That’s because there are many situations that may cause a commercial ice machine to stop working properly, but are not covered by the warranty. A manufacturer can only warrant what it has control over. This can usually be described as a responsibility to repair or replace defective components or correct errors in manufacturing.
So, what’s not covered?
The truth is that a material percentage of the expense of servicing commercial ice machines is not warrantied, and that means the owner could very well be getting a bill for service, even though the warranty period has not expired.
I divide the non-covered service into two categories:
- Time & Travel
- Fault of Others
The Time & Travel heading would represent what is not covered by the factory in terms of travel time to a job, diagnostic time, overtime, weekend and holidays, and freight on replacement parts. While this varies from brand to brand, any coverage of these expenses would be at a bare minimum if at all. The fact is, that the owner of a machine that has an in-warranty compressor failure could incur a bill for hundreds of dollars based on shipping costs of the 75lb. compressor, travel time beyond the allowable (usually ½ hour is covered) overtime or holiday-weekend rates, and any hours of labor that exceed the manufacturer’s maximum allowable hours per component.
The Fault of Others category reflects any external issue that may cause an equipment malfunction of which the manufacturer has no control. The most common culprits include interruption of utility supply, clogged drains, water filters, dirty condensers, scale or slime build-up, etc. Any service required due to any of these issues is not covered by any of the commercial ice machine manufacturers, and the cost of remediating any of these common situations will be the financial responsibility of the equipment owner no matter how new the ice machine may be.
One way to avoid the headache of unforeseen service expenses is to lease your ice machine from Icesurance. At Icesurance, our leasing customers receive the best service possible, and we back up that claim with guaranteed ice.